Legal Information

Website Ownership
This website, www.thebrightpuzzlecompany.co.uk, is owned and operated by The Bright Puzzle Company Ltd.

Contact Details
Email: brightpuzzlecompany@yahoomail.com
Telephone: 07969550154

Terms of Use

By accessing or using this website, you agree to the following terms:

All content on this site, including text, images, logos, and designs, is the property of The Bright Puzzle Company and may not be reproduced without permission.

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others.

We reserve the right to update or change these terms at any time.

Ordering & Payment

All prices are listed in GBP (£) and include VAT where applicable.

Payment must be made in full at the time of purchase.

We reserve the right to refuse or cancel orders in the case of suspected fraud or pricing errors.

Delivery & Postage

Standard UK delivery rates apply.

Orders over £60 qualify for free UK postage.

International delivery may be available on request — please contact us for details.

We aim to dispatch all orders promptly; however, delivery times are estimates and may vary.

Returns & Refunds

If you are not satisfied with your purchase, you may return items within 14 days of receipt for a refund or exchange (excluding personalised items).

Items must be returned unused, in original condition and at the customer’s expense unless the product is faulty.

Refunds will be processed using the original payment method.

Privacy & Data Protection

We take your privacy seriously. Any personal information collected through this website (such as when placing an order or signing up for our mailing list) will be used only to fulfil your order, improve our services, or communicate with you.

We will never sell or share your information with third parties without your consent, except where required by law.

For more details, please see our full Privacy Policy 

Donations Policy

For every 30 books sold, The Bright Puzzle Company donates one book to a school, library or teenager who needs it most. We reserve the right to decide which organisations are supported under this scheme, but we welcome suggestions from our community.

Governing Law

These terms and conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.