At The Bright Puzzle Company, we are committed to protecting your privacy and handling your personal data with care. 

This policy explains how we collect, use and safeguard your information when you visit our website, www.thebrightpuzzlecompany.co.uk, or interact with us.

1. Information We Collect

We may collect and process the following personal data:

Contact information (name, email address, phone number, postal address).

Order details (items purchased, payment method, billing/delivery address).

Account information if you create an account with us.

Marketing preferences if you subscribe to our newsletter.

Technical data such as IP address, browser type, and cookies (see our Cookies Policy).

2. How We Use Your Information

We use your data to:

Process and deliver your orders.

Communicate with you about your purchases or enquiries.

Send newsletters or marketing communications (only if you have opted in).

Improve our website, products, and customer experience.

Comply with legal obligations.

We do not sell or rent your data to third parties.

3. Sharing Your Information

We may share your data with:

Service providers (e.g. payment processors, delivery companies) to complete your order.

Professional advisers (e.g. accountants, legal advisors) where necessary.

Authorities if required by law or to protect our rights.

All third-party providers are required to keep your data secure and use it only for the purposes we specify.

4. Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

Contract – to fulfil your order.

Consent – when you sign up for newsletters or marketing.

Legal obligation – to comply with UK law.

Legitimate interests – to improve our services and protect our business.

5. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes it was collected for, including legal, accounting, or reporting requirements.

6. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you.

Request correction of inaccurate or incomplete data.

Request deletion of your data (“the right to be forgotten”).

Object to processing or request restriction of processing.

Request transfer of your data to another provider.

Withdraw consent for marketing at any time.

To exercise your rights, please contact us at: brightpuzzlecompany@yahoo.com

7. Security

We take appropriate measures to protect your data against unauthorised access, alteration, disclosure, or destruction. However, no method of online transmission is 100% secure.

8. Cookies

Our website uses cookies to improve functionality and analyse site traffic. For details, please see our Cookies Policy [link].

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

The Bright Puzzle Company
Email: brightpuzzlecompany@yahoo.com
 

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.